Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 10 days of delivery.
.Please be advised the returned item must be in new condition. Customers are responsible for all return shipping costs.
To return items for an exchange or refund please contact us via email on houseofcharu@camc.in, or contact our customer care number on our contact us page.
All returns for any reason may be subject to a 25% sanitization fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit.
Bespoke orders, and discounted items are non-refundable.
*** Weighted Blankets Double Size (90" x 90") Are Final Purchases
Due to the customization required to make a double size weighted blanket, we are not accepting any returns on that currently.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping and avoid selling products that are easily damaged during shipping. If something arrives from us that looks damaged, or if the product has missing components, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.