Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 10 days of delivery. Returned items must be new and in unused condition. To return items for an exchange or refund please contact us via email or phone on the listed numbers on our contact page so we can guide you for your convenience.
All returns for any reason may be subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit.
Bespoke orders are non-refundable.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping and avoid selling products that are easily damaged during shipping. If something arrives from us that looks damaged, or if the product has missing components, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.